Records Management/Workflow Reporting Specialist

Rockville, MD

Full Time

Experienced

Syms Strategic Group (SSG) is seeking a talented Records Management/Workflow Reporting Specialist
Location: Joint Base Andrews, MD
Department: Department of Defense (DoD), Department of the Air Force (AF)
Type: Full Time
Min. Experience: Experienced
Security Clearance Level: Active Secret Clearance

Military Veterans are highly encouraged to apply!

Essential Duties and Responsibilities

Support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program
Develop and maintain case workflow documentation, metadata structures, and reporting metrics used to support AFRBA’s case management processes
Work closely with program stakeholders and technical teams to document case workflows, organize case metadata structures, and develop reporting tools that support operational insights and program metrics
Support effective case management and reporting within the CMTARS platform
Provide expertise in the creation, drafting, and development of case workflow diagrams supporting AFRBA case management processes
Analyze and document workflows related to case intake, processing, and reporting activities
Develop and maintain case metadata structures that support the organization and classification of case information
Create and maintain professional-grade spreadsheets and reporting tools used for case metadata metric reporting
Collect, organize, and analyze data to support reporting on case management metrics and operational performance
Collaborate with technical teams to ensure metadata structures align with system capabilities and reporting requirements
Document workflow processes and procedures related to the CMTARS application environment
Support program stakeholders by providing reports and data insights related to case workflow and system usage
Maintain documentation related to workflow structures, reporting methodologies, and metadata definitions
Identify opportunities to improve workflow efficiency and reporting accuracy
Support program reporting requirements and documentation efforts as needed

Required Skills and Experience
Strong analytical and documentation skills Experience developing workflow diagrams, process documentation, and operational workflows Knowledge of case management processes, records management practices, and metadata structures Strong experience creating professional reports, spreadsheets and data analysis tools An ability to collect, organize, and interpret operational data and performance metrics Strong analytical and problem-solving skills related to workflow analysis and reporting Experience supporting enterprise information systems or case management platforms Strong written and verbal communication skills with the ability to clearly document processes and reporting requirements An ability to collaborate effectively with technical teams, program managers, and system users Strong attention to detail and organizational skills
Professional Certifications	Security+ Certification (DoD 8570.01-M compliance)
Years of Professional Experience	Five (5) or more years of experience supporting case workflow documentation, case metadata management, and metric reporting activities Five (5) or more years of experience developing workflow diagrams and process documentation for enterprise applications or operational systems Five (5) or more years of experience creating data reports, spreadsheets, and performance metrics reporting tools Five (5) or more years of experience supporting reporting or workflow documentation efforts within federal or DoD environments
Desired experience	n/a
Formal Education	Bachelor’s degree in Information Systems, Data Analytics, Business Administration, Records Management, or a related field
Citizenship Requirement	U.S. Citizenship required for this specific opportunity
Security Clearance Requirements	Must possess an active Secret clearance
CRITICAL NOTES:	SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered Recruiters or Third parties will not be considered. This is a 100% on-site position located at Joint Base Andrews, MD This is a W-2 position

U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.

Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

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All interviews will be conducted via Microsoft Teams with your camera on. There will be no exceptions.*

Note: Do not apply multiple times. Multiple applications will be deleted and lose all hiring consideration.*

This position is located at Joint Base Andrews, MD and is a 100% on-site position.*

This is a 100% on-site position without the possibility of remote work. Do you live within a 50-mile commuting distance of Joint Base Andrews, MD?*

Do you possess five (5) or more years of experience supporting case workflow documentation, case metadata management, and metric reporting activities?*

Do you possess five (5) or more years of experience developing workflow diagrams and process documentation for enterprise applications or operational systems?*

Do you possess five (5) or more years of experience creating data reports, spreadsheets, and performance metrics reporting tools?*

Do you possess five (5) or more years of experience supporting reporting or workflow documentation efforts within federal or DoD environments?*

Do you possess a Bachelor's degree or higher in Information Systems, Data Analytics, Business Administration, Records Management, or a related field?*

Do you currently possess a Security+ Certification?*

Are you currently a U.S. Citizen?*

Do you currently possess an active Secret clearance or higher? NOTE: If you answer Yes, the clearance must be clearly listed on your resume. Additionally, an unsupported "Yes" answer will result in application rejection.*

Please be prepared to provide a W2 annual salary.*

As part of our screening process, you will be requested to provide a link to your LinkedIn profile.*

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Records Management/Workflow Reporting Specialist

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